911-Operator (Beginner's Guide)

This article will discuss about 911-Operator (Beginner’s Guide).

I am providing you a list of guides about playing games and maps:

At the beginning of your duty, it is recommended to spread your units all around the area.
Be attentive while following the map. It is very easy to miss a incident. You can check the incident history by going into the incident registry.
If you are facing a problem and need to stop the game, you can slow or stop the game with the help of control device.
Unit Lists can be found at the lower left corner.
Incident registry is indicated by green, yellow indicate unit menu and Red dart indicate Time panel.
Incident report needs proper attention while reading. You must check the number of injured and suspects. Then, think that how can you solve the case.
Blue icon will highlight that you need a police to resolve the case; meanwhile, red icon indicates that you need fire department and white-icon indicates that you need medical service respectively. Two or more than two color icons will tell us that you need multiple services at a time.
Regularly check the units when they arrived on the scene.

When you accidentally click near the icon on the map, it will stop your nearby units and they will not take part in any case.
Incident icon will display the units on the scene.
Icon will become bold when you select the unit.

There must be one active unit on the screen for emergency. You can also use other units for other incidents, but emergency will remain active.
Severe injured people and criminals must be shifted to the nearest hospitals or Police stations.

Following are the call tips:

Always start your conversation with the “When” question.
You should ask many questions as you want. The more you are aware, the more you will become good handler.
Ask as many question as possible. The more you know, the better you can handle the situation.
If a call is empty, listen any background sound during conversation.
Do not hesitate to say “NO”, if it is non-emergency call.
911 is actually the line for emergency.
Always thoroughly guide the caller. Think twice about his/her security.

While campaigning, you can reach to 100 points by Community Policing Medal. Although, it is difficult but you can reach.
Always keep smiling. No matter you need bad feedback but you will have to show courtesy.